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Social customer care and engagement [INFOGRAPHIC] Social customer care and engagement is the theme for today’s new infographic. It was provided by Social Sprout from their “The Social Customer: Highlights from The Sprout Social Index” report. This in-depth report looks at over 160 million inbound messages from 20,000 brand Twitter accounts and Facebook pages. Data [...]

About Peter Trapasso

Peter Trapasso is a writer and social media marketing expert who blogs at PeterTrapasso.com. He is based in San Francisco, Ca. For many years he worked for Fortune 500 and startup companies in high technology. Currently he is one of the Top 65 most followed people on Twitter in San Francisco, a Top 1% Kred Social Media VIP, Klout Influencer, and Socialbakers Ambassador. He is dedicated to social good and making the world a better place for all of us. Social media marketing, Bitcoin, alternative currencies, and litecoin.

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